Artemide

Our scarves are made from fine fabrics such as silk chiffon and wool woven in Como, the materials are selected for their quality and ability to bring out the unique iridescence of our handcrafted dyes.

Each scarf is the result of a careful craftsmanship process that combines traditional screen printing techniques and complex dyeing that takes hours. Everything takes place in the heart of the Italian textile tradition, in the Como area.

Yes, each scarf is a limited edition. The iridescence achieved through our special dyeing process varies slightly in each cycle, making each piece unique and unrepeatable.

We recommend washing the scarves by hand in cold water with mild detergents. Avoid using bleach or tumble dryers. Iron at low temperatures if necessary, protecting the scarf with a cloth.

We do our best to accurately represent the colours in the photos on our website. However, shades may vary slightly due to monitor settings. Please note that the iridescence of our scarves makes them iridescent in the light.

Yes, we ship worldwide. You can select your country during the purchasing process and the appropriate shipping costs will be calculated.

Delivery times vary depending on the destination:

• Italy: 3-5 working days
• Europe: 3-7 working days
• Rest of the world: 5-10 working days

Absolutely. Once your order has been shipped, you will receive an email with the tracking number and instructions on how to track your shipment.

We accept returns and exchanges within 14 days from the date of delivery, provided the product is in original, unused condition and with the original packaging. To initiate a return or exchange procedure, please contact our customer service.

Yes, our site uses SSL security protocols to ensure that all transactions are encrypted and protected. We accept payment via trusted methods such as credit cards, PayPal and other secure systems.

Each scarf comes packaged in our exclusive jewellery-inspired “Tombolotto” packaging, perfect for a gift. If you wish to add a personalised message, you can do so during the purchase process.

Due to the handmade nature and limited editions, some scarves may sell out quickly. We recommend that you subscribe to our newsletter or contact customer service for information on upcoming availability.

How can I contact customer service?

You can contact us via:

• Email: info@myscarfinabox.com
• Telephone: +39 0331 1830617 (Monday to Friday, 9:00 - 18:00)
• Contact form: available in the “Contact” section of our website

Currently, our scarves are available in the collections presented on the website. However, we are always open to special requests. Please contact us to discuss the options available.

Yes, we evaluate collaborations with boutiques and retailers. For information on business conditions, please email us at [email protected].

Each scarf tells a story inspired by a specific place or colour. We invite you to explore our collections and read the descriptions to find the one that most resonates with your personality or that of the person you want to give it to.

If you wish to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.

For shipments outside the European Union, customs duties or import taxes may apply. These costs are the responsibility of the recipient. We advise you to check your country's customs policies before making your purchase.

Occasionally we offer special promotions to our customers. Subscribe to our newsletter to stay up-to-date on exclusive offers and new collections.

You can subscribe by entering your email address in the dedicated field at the bottom of our website. You will receive updates on new collections, events and special offers.

We accept major credit cards (Visa, MasterCard, American Express), PayPal and other secure payment methods available in your region.

Due to the handcrafted nature and unique dyeing process, there may be slight variations in colours and shades. These differences make each scarf unique and testify to the authenticity of the handwork.

Can I exchange a scarf received as a gift?

Yes, the same return conditions apply to gifts. Please contact our customer service with your order details for assistance.

By purchasing directly from our website or from authorised dealers, you can be sure of the authenticity of the product. If you have any doubts about the origin of a My Scarf in a Box scarf, please contact us for verification.

Our scarves combine tradition and innovation. The use of artisanal dyeing techniques, unique iridescence and inspiration from iconic places in Italy make each piece a unique work of art, a symbol of Made in Italy excellence.

You can buy our scarves directly online on our official website. Buying online offers several advantages:

• Real-time availability: On our website you have access to the entire up-to-date collection, ensuring that you find the scarf you want. We cannot guarantee product availability in physical shops, as stocks may vary and are not updated in real time.

• Limited editions: Our scarves are produced in limited editions and can sell out quickly. By purchasing online, you are assured of access to the latest availability.

• Complete purchasing experience: On the site you will find detailed descriptions, stories and high-resolution images of each scarf, helping you to make an informed choice.

Although some of our scarves are available at selected boutiques around the world, we recommend that you purchase directly from our site for the best possible experience.

Note on price: Retailers have a selling price recommended, but variations may apply. By purchasing on our site, you are guaranteed to get the official and transparent price, with no surprises.